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returns and exchanges

We want you to absolutely love everything you purchase from Petalura, but if something isn’t as expected or just doesn’t suit you, we’ll do everything we can to make it right. You can return unworn, unwashed, unused, or defective merchandise for any reason within 60 days from the date the item ships.

Please note, personalized items are not returnable unless defective. We ask that you let us know about any sign of damage or discrepancies within 7 days of receiving your order.

We cannot refund shipping and handling charges, nor can we offer price adjustments on previous purchases.

start a return or exchange

Enter your order# and zipcode and follow the prompts.
We charge a $6.95 handling fee (includes a prepaid return shipping label) for returns. There is no shipping or handling fee for exchanges or returning for a store credit.

Please allow 2-3 business days once your package has been received for returns to be processed.

Don’t hesitate to contact us anytime at 844-474-8800 or customerservice@petalura.com, We’ll be happy to help.

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