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We want you to absolutely love everything you purchase from Petalura, but if something isn’t as expected or just doesn’t suit you, we’ll do everything we can to make it right. You can return unworn, unwashed, unused, or defective merchandise for any reason within 120 days from the date the item ships.
We ask that you let us know about any sign of damage or discrepancies within 7 days of receiving your order.
We cannot refund shipping and handling charges, nor can we offer price adjustments on previous purchases.
Enter your order# and zipcode and follow the prompts.
We charge a $6.95 handling fee (includes a prepaid return shipping label) for returns. There is no shipping or handling fee for exchanges or returning for a store credit.
Please allow 3-5 business days once your package has been received for returns to be processed.
Don’t hesitate to contact us at 844-474-8800 or customerservice@petalura.com, We’ll be happy to help.
